Refund policy

Return window: We offer a 7-day return policy. You have 7 days from the day you receive your item to request a return.

Eligibility: To be eligible, items must be in the same condition you received them—unused/unworn, with tags attached, and in the original packaging. A receipt or proof of purchase is required.

How to start a return:
Email us at SCENTIVORYLTD@GMAIL.COM.
Return address: 267 Oxford Rd, Reading, RG1 7PY, United Kingdom.
Please do not send items back without first contacting us—unapproved returns will not be accepted.

Return shipping: If your return is approved, we’ll send you a return shipping label and instructions on how and where to send your parcel.

Damages & issues: Please inspect your order upon delivery and contact us immediately at SCENTIVORYLTD@GMAIL.COM if an item is defective, damaged, or incorrect so we can make it right.

Exceptions / non-returnable items:

• Custom or personalized products

• Perishable goods

• Personal care items (e.g., certain beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards are non-returnable

Exchanges: The fastest way to get the item you want is to return the original item; once the return is accepted, place a new order.

Refunds: We’ll notify you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
If it’s been more than 15 business days since approval, contact us at SCENTIVORYLTD@GMAIL.COM.