Return & Refund Policy – Scentivory

At Scentivory, we want you to enjoy your perfumes and accessories with complete confidence. If something isn’t right, we’re here to help.

7-Day Return Policy

You have 7 days from the date you receive your order to request a return.

To be eligible, your item must be:

In the same condition as received
Unused and unopened (perfume bottles must remain sealed)
In the original packaging
Accompanied by the receipt or proof of purchase

How to Start a Return

To begin your return, contact us at Scentivoryltd@gmail.com.

Returns must be sent to the following address:
Scentivory, 267-271 Oxford Road, Reading, RG1 7PY, UK

If your return is accepted, we’ll provide you with a return shipping label and instructions.
⚠️ Items sent back without first contacting us will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you receive the wrong product, notify us immediately so we can evaluate the issue and resolve it.

Non-Returnable Items

Some items cannot be returned:

Opened or used perfumes (for hygiene and safety reasons)
Custom or personalised products
Gift cards
Sale items

If you are unsure whether your item qualifies, email us before sending it back.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is approved, place a new order for the desired item.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved.

If approved, a refund will be issued to your original payment method within 10 business days.
Your bank or card issuer may take additional time to process the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at Scentivoryltd@gmail.com.