Privacy Policy

Last updated: 25/06/24

This Privacy Policy describes how Scentivory (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from scentivory.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with a new "Last updated" date.

What Information We Collect

Depending on how you interact with our Site, we may collect:

Contact details: name, address, email, phone number.
Order details: billing/shipping address, payment confirmation, items purchased.
Account details: username, password (if you create an account).
Shopping behaviour: products viewed, added to cart, wishlist.
Support information: details you provide when contacting us.
Technical/Usage data: IP address, device type, browser info, interaction data (via cookies & tracking tools).

We may also obtain information from third parties, such as payment processors, shipping providers, or analytics/advertising partners.

How We Use Your Information

We use personal information for purposes including:

Fulfilling orders (processing payments, shipping, returns, exchanges).
Account management (creating/managing logins, sending order updates).
Marketing & promotions (sending emails or showing relevant ads).
Fraud & security (detecting/preventing unlawful or unauthorised activity).
Customer support (answering queries, resolving issues).

Cookies

We use cookies and similar technologies to:

Remember your preferences and improve your experience.
Analyse traffic and site performance.
Deliver tailored marketing and advertising.

You can disable cookies in your browser settings, but some site features may not function properly.

Sharing Your Information

We may share your information with:

Service providers (payment processors, couriers, IT/hosting partners).
Business partners (for analytics, marketing, and advertising).
Legal authorities (if required to comply with law or enforce our rights).

We do not sell or rent your personal information.

Data Retention & Security

We retain personal information only as long as necessary for the purposes described, or as required by law. While no system is 100% secure, we use appropriate safeguards to protect your data.

Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information.
Request a copy (data portability).
Restrict or object to certain processing.
Withdraw consent (where applicable).
Opt out of marketing communications at any time.

To exercise these rights, contact us using the details below.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from individuals under 16.

International Users

If you are located outside the UK, your data may be transferred and processed in other countries. Where required, we use appropriate legal safeguards for such transfers.

Complaints

If you have concerns about how we process your data, please contact us. You may also lodge a complaint with your local data protection authority.

Contact Us

For questions, requests, or complaints about this Privacy Policy, you can reach us at:

Scentivory
📧 Email: Scentivoryltd@gmail.com
📍 Address: 267-271 Oxford Road, Reading, RG1 7PY, United Kingdom